Accessibility
Busselton Jetty Inc is dedicated to enhancing the overall experience for all its visitors by prioritising Accessibility and Inclusivity. Our commitment is to ensure that all guests can effortlessly and joyfully partake in the wonders of the Busselton Jetty’s diverse sensory delights.
In alignment with this commitment, the Busselton Jetty team endeavours to address all accessibility and inclusivity needs. Several members of our staff are individuals certified in disability awareness at the Australian Government level and stand ready to tailor train rides and tours to accommodate any specific requirements.
Further information on accessibility and inclusivity at Busselton jetty is available below on this page, as well as through our Accessibility Factsheet.
To talk to a member of the Busselton Jetty Inc team, please email bookings@busseltonjetty.com.au or call (08) 9754 0900.
Hearing
Dealing with hearing loss or impairment? Let us know!
We have a sign language/Auslan Underwater Observatory (UWO) Tour video with subtitles available on request where a local interpreter has signed our entire Tour script!
Several of our Tour Guides also have basic sign language training.
Please reach out before your visit to enquire about the Auslan UWO Tour by using our contact details above!
Hearing loop coming soon in our Underwater Observatory
Visual
Do you have vision loss or impairment? We can help!
Guide dogs are allowed on the Jetty Train and in the Underwater Observatory, and we always love a visit from our fury friends!
Caution strips have also been implemented on the Jetty Train platforms as well as the staircase within the Observatory for guests requiring a white cane.
Cognitive
Cognitive customisation at the Jetty!
We are open to any and all requests regarding cognitive abilities and can customise Train Rides or Underwater Observatory Tours to suit your needs.
Please contact us ahead of time via phone at (08) 9754 0900 or via email at bookings@busseltonjetty.com.au
Physical
Wheelchairs and walkers can be accommodated on the Jetty Train as each seat is able to be raised to make room!
We also have ramps at both platforms either end of the Jetty as well as a mini ramp that is used to bridge the gap between the platform and the Jetty Train.
Our Underwater Observatory is also fully accessible with a lift that allows access to the sea floor! In the case of emergency, we can safely evacuate customers in our wheelchair lift design for moving up staircases.
Language
We offer Underwater Observatory Tour translations in 11 different languages including: Chinese (simplified), Chinese (traditional), Dutch, French, German, Indonesian, Italian, Japanese, Korean, Polish, and Russian.
Please ask our Underwater Observatory Tour Guides for a copy of the Tour translation in your preferred language on arrival or click here to view each of the translations.
Facilities
The Interpretive Centre has fully accessible toilets at the base of the Jetty as well as at the Underwater Observatory 1.8km out to sea.
For those seeking accessibility in arriving at the Busselton Jetty, an accessible car park is located next to the Goose with paved paths leading to the Interpretive Centre.
To further enhance accessibility, a Universal Access Platform at the Jetty’s end facilitates safe entry and exit from the water, featuring a ramp and three ladders for the convenience of all visitors.
